FAQ

About ResourceCall

What is ResourceCall & how does it work?

ResourceCall is the online connection and management centre for the VET Sector!

A fast and efficient online staffing, training room, professional development (PD) course connection service and a new PD and Trainer File management service – all in one place! We are nationwide and you can use our services 24/7. We enable skilled VET trainers and workers to set up a Profile advertising their work skills to RTOs as well as to find PD courses and room hire facilities that match their needs, and, importantly, easily track and manage their PD requirements in a secure, compliant and easy to share way through our PD Manager tool. We also enable RTOs to find and connect directly with:

  • qualified VET trainers and workers;
  • training rooms available for hire;
  • leading PD course providers;
  • a first class, on-line, audit compliant and easy to use PD & Trainer File Management tool for all their staff.

Search, Select and Contact within minutes all from your PC or mobile!

If you are an RTO or employer looking for skilled VET workers to help fill an urgent recruitment need, follow this link to learn more about how ResourceCall can help you. OR, you can post a job for FREE on our Job Board; search our PD Shop for professional development courses; use our Room Hire Board to find available training rooms hire around Australia or, if you have a training room that you’d like to advertise for hire, you can also place an ad on our Room Hire Board; easily track and manage your team’s PD and Trainer Files and always be audit ready with our PD & Trainer File Manager.

If you are a qualified trainer or VET sector resource looking for more work or to broaden your work experience and network, follow this link to learn more about creating a Profile and receiving work Call-Outs! Or search our PD Shop for professional development courses, Job Board or our Room Hire Board for training room hire. You can also set up your PD & Currency Log and store, update, receive alerts and share your audit compliant PD & Currency from one, secure, 100% FREE place forever.

Is ResourceCall a labour hire company?

No. ResourceCall is simply a connection service. RTOs search our site to find skilled VET workers that match the needs of their required position and make contact directly with the worker through ResourceCall.

Does it cost anything to join ResourceCall?

No. It’s free to join ResourceCall. It’s also free to create a Profile, Post a Job, receive and respond to Work Call-Outs, search for skilled VET workers, search for training rooms/ venues or Professional Development courses that meet your needs or set up your PD Log if you are a Trainer or skilled worker.

Creating and using a Profile on ResourceCall

What is a ResourceCall Profile?

A ResourceCall Profile is a brief summary of your qualifications and training experience that acts as a marketing tool to employers searching for trainers with a specific training skill – it’s like a summary of your Resume/ CV. We provide a super easy template that only takes a few minutes to complete and you can update it at any time. To create a Profile, join ResourceCall here.

Who can see my Profile?

Your ResourceCall Profile remains private and only sections such as your First Name, Introduction, Qualifications and Location are visible to Employers when they search for training resources with a specific skill set. We do not display personal contact information in a Search Result and we do not release personal contact information to an employer until you advise us that you are interested and available to accept a Work Call-Out.

How do I create a ResourceCall Profile?

You must register to create your ResourceCall profile. You can register or log in to ResourceCall by clicking Register Now or Login from the homepage, or by clicking here. We’ll ask you for a few details about yourself that help employers find you and also for your email address, password and name to create your account. And you’re done! Your Profile is now available and employers can find your skill set in a Search. You can access, preview and update your Profile at any time by logging in and clicking on My Call-Out Profile.

How do I manage my Account?

You can manage your account, view and edit your Profile and view Call-Outs at any time by logging in to your Account from the Homepage.

What should I put in the Minimum Rate section of my Profile?

We receive a lot of enquiries about the minimum rate section. Rates vary depending on the industry you are in, your skill level and experience and the demand for your skills. We always suggest doing a bit of research by talking to other people in the industry or reviewing sites such as PayScale Australia to determine the approximate market value for your role. We also recommend that you put in a rate that you are comfortable with but add “Negotiable” in the comments section if you are prepared to be flexible or are open to opportunities with a different pay rate.

Searching for Trainers

How do I search for trainers?

It’s easy and you don’t have to register or be logged in to search for trainers with the skill set you need! Simply type in the qualification or course you are looking for in the search area on the Work Call-Out page and the location of your work and hit the "Search" button. Potential trainers who match your needs will appear in a list.

What if I can’t find trainers with the skill set I need?

ResourceCall has thousands of registered trainers and VET sector resources and we’re growing every day. We’ve also got a strong network in the Vocational Education Training sector, so we’re pretty confident that most times, you’ll be able to find trainers with the skill set that you need. If you do find a skill set or location that doesn’t have the trainers you need, you can post a job for FREE on our Job Board and we’ll share this with our ResourceCall & VET community. We’ll also work to build up our trainers in that area ASAP.

Work Call-Outs

What is a Work Call-Out?

A Work Call-Out is exactly what it sounds like. A quick Call-Out to skilled trainers who meet the urgent training needs of an employer. The most common Call-Out is the need for a skilled trainer to fill in for a trainer who is no longer able to run a planned course or session. A Call-Out can be for a few hours work, a few months or a few years! It all depends on what the employer needs. Call-Outs are sent out immediately via SMS and trainers can view details and respond all from their mobile phone. It’s fast, efficient and a great way to connect talented trainers to businesses in need.

How much does it cost?

It’s free to receive and respond to a Call-Out. We charge only for Call-Outs to selected trainers and we offer three simple packs so you can find the one that best suits your business needs. To learn more about our pack options, please click here.

Employers/ RTOs

How do I send a Work Call-Out?

You must register to create and send a Work Call-Out. You can register or log in to ResourceCall by clicking Join Now or Login from the employer homepage, or by clicking here. We’ll ask you for your email address, password and name to create your account. Then you can shortlist the trainers you need, select as many as you’d like to contact and use our super easy template to provide a few key details about the Call-Out. It only takes a few minutes and your Call-Out is out there!

Job searchers

How do I receive and respond to a Work Call-Out?

Call-Outs are sent immediately to selected trainers by SMS. The SMS contains a link to the Call-Out details and you can view the details and respond all from your mobile phone in a matter of minutes. You can also log in to the site and view Call-Out details and respond from your Account. We’ll advise the employer, on your behalf, of your response. You can keep track of all your Call-Out responses in your personal dashboard when logged in.

How do employers contact me & what if I’m not available for this Call-Out?

When you advise us through our site that you are available and interested in a Work Call-Out, we release your contact details to the employer and they will contact you directly to finalise the arrangement. If you advise us that you are not available at this time, no worries, we’ll let the employer know on your behalf and your contact details are not released. You’ll always be on the list for the next Search and you can keep track of your Call-Out responses in your personal dashboard when you are logged in.

Job Posts and the Job Board

Employers/ RTOs

How do I create a Job Post?

Creating a Job Post is easy! Simply click on the Post a Job for FREE, register and you can post your job straight away in our simple and easy to use template.

Does it cost anything to post a job?

No posting a job on ResourceCall is 100% FREE. We are all about connecting skilled VET workers with RTOs and employers.

How long is my job post active for?

Your job post is active for 90 days after you post it. You can re-post it as many times as you like. NO charges and NO 30 day limits here!

Can I close my Job Post?

Yes! You can close your job post at any time through your Account Dashboard. You are in control and it doesn’t cost you anything!

Job searchers

How do I search the Job Board?

Easy! Simply scroll down the page on our homepage and click on the "Go to VET sector Job Board" or click here to view the Job Board now. Then you can search by occupation and/ or location. Job Posts that match your search will be displayed under your search query. Click on "View Details" to read more about the opportunities that interest you. It’s free to search and apply.

How do I apply to a Job Post?

When you see a job opportunity that you’d like to apply for on our Job Board, simply log in or register with your email address to be able to view the application and contact instructions and you can take it from there

PD SHOP

What is the PD Shop?

The PD Shop is an online search facility that brings professional development (PD) courses from some of Australia’s leading PD providers into one spot and allows you to search through and find PD courses that match your needs! Search now

How do I search for a PD course?

It’s easy! Click on the PD Shop on the home page. You can search by PD course Type, Category and location as well as if the course is free. PD courses that match your needs will be displayed under your search query. Click on “View Details” to read more about the PD courses that interest you and follow the “See further information” link to register with the PD Provider. It’s free, quick & easy!

What do the different “Types” of courses mean in the PD Shop search functionality?

The “Types” are a way to search for the different styles that a PD course can be presented in. You can choose from:

  • Webinar – a seminar conducted over the internet
  • Workshop – a face to face session usually held in a classroom
  • Forum – such as seminars, industry events or conferences that you attend in person
  • Online Training – a course with subjects, and usually an assessment, that you complete online over a period of time.

The PD providers choose which type their PD courses fall into.

How do I book & pay for a PD course?

When you find a course that you’d like to register for, simply click on the “See further information” at the bottom of the PD course detail page and follow the link to the PD Providers website where you will find the registration and payment details. All registrations and payments for courses are managed through the PD providers website.

I can’t find the PD course that I am looking for!

Can't find a course that matches your needs? Please Contact Us and let us know what you are looking for so we can see if we can find a provider to match your needs!

PD Course Providers

How do I add my PD course to your PD Shop?

Easy! Simply register or login and then click on the “Advertise your PD course” button on your dashboard. It takes just a few minutes to enter your course information and a link to your site and then your course is instantly visible to thousands of our registered members and any one who visits our site!

What does it cost to advertise my PD course on your site?

Nothing! That’s right it’s 100% FREE. No hidden charges or catches. Advertise your course now!

PD & TRAINER FILE MANAGER SERVICE

What is the PD & Trainer File Manager Service?

The PD & Trainer Manager service is a cloud based, 24/7 management solution to address the pain of managing PD requirements for both RTOs/ employers and trainers/ workers.

If you are an RTO or employer the PD & Trainer File Manager Service allows you to:

  • Store all your Trainer File documents in one location – ready for download any time!
  • Store, track, plan, manage and print all PD requirements of your team – full time or contractors - in one permanent and easily accessible place
  • Find and add PD courses from leading providers directly to PD Logs from our online PD Shop
  • Receive alerts to remind you and your team to keep PD up to date
  • Always be audit ready with our online, real time PD Log and PD Shop!

Learn more now

If you are a trainer or worker the PD & Trainer File Manager Service allows you to create a PD Log file for free and to store, update, receive alerts and share your audit compliant PD Log & Currency from one, secure place forever!

Learn more now

How do I register and how does it work?

Simply register with ResourceCall or login into your account and you can access the PD & Trainer File Manager service from your dashboard. It’s free to register with ResourceCall.

RTOs/ employers, learn more about how it works click here.

Trainers/ workers, learn more about how it works here.

Can I add non-trainer team members to my PD & Trainer File Manager?

Of course! As an RTO or employer you can add any team member to your PD & Trainer File Manager tool.

What does it cost to use PD & Trainer File Manager?

RTOs and employers – we offer a free 60 day trial of our service, so you can set it up and get a feel for how it works. To learn more about our pricing options, please click here

Trainers/ workers – it’s free to set up a PD and Currency Log on our PD & Trainer File Manager service.

Room Hire Board

How do I search the Room Hire Board?

It’s simple! Click on the “Room Hire” tab on the top of our “Employer/ RTO” homepage and follow the link to “Search Room Hire Board Now!” You can search by location, room layout, minimum capacity, rental type and additional requirements such as internet access, car parking, disabled access and catering to list a few! Available rooms that match your search will be displayed under your search query. Click on "View Details" to read more about the room listings that interest you. It’s FREE to search and contact hirers.

How do I create a room hire advertisement?

Simply click on “Advertise your room Now!”, register or log in, select the advertising pack that suits your needs and create your ad straight away in our simple and easy to use template. You can enhance your ad by adding pictures and Google maps. Your ad is live as soon as you hit submit!

How much does it cost to advertise a room on your Room Hire Board?

We offer three advertising options so you can find the one that best suits your business needs. To learn more about our advertising options, please click here.

How long is my room hire advertisement active for?

Your advertisement is active as soon as you post it and it remains active for the period of time you select from our three options. To learn more about these options please click here.

Can I edit, close or pause my advertisement?

Yes! You can edit, close or pause your advertisement at any time through your Account Dashboard. If you pause your advertisement the expiry date of your original advertisement does not change. You can reopen a paused advertisement any time as long as it falls within the original advertising period (that is, before the expiry date shown in your Account Dashboard).

Can I renew my advertisement?

Yes, you can renew your advertisement at any time through your Account Dashboard.

Can’t find the answer to your question? Contact Us and a member of our team will get back to you ASAP